Terms of Service 

Effective date: 12/1/2025

1. Introduction and Agreement

These Terms of Service (“Terms”) constitute a legally binding agreement between Bomdiu IKE (hereinafter “Provider”, “we”, “us”, or “our”) and the legal entity or sole trader (hereinafter “Customer”, “you”, “Supplier”, or “Buyer”) accessing or using the Bomdiu B2B F&B ordering platform (the “Service” or “Platform”).

By registering for an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.

IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SERVICE.

1.1. B2B Service Only

The Service is intended solely for business use (B2B). By using the Service, you represent and warrant that you are acting for purposes relating to your trade, business, craft, or profession. Consequently, legislation regarding consumer protection (including Greek Law 2251/1994) does not apply to this agreement.

2. Definitions

  • “Supplier”: A business entity that lists, sells, and fulfills Food & Beverages products.
  • “Buyer”: A business entity (e.g., restaurant, hotel, café) that places orders with a Supplier via the Platform.
  • “Customer Data”: All electronic data, text, messages, or other materials submitted to the Service by You (e.g., product catalogues, order history).
  • “Order”: A request to purchase goods sent by a Buyer to a Supplier via the Platform.

3. Our Role (Intermediary Status)

3.1. Software Provider Only

Bomdiu provides the technical infrastructure to facilitate B2B ordering. We are an independent contractor and not an agent, employee, or partner of any Supplier or Buyer.

3.2. No Party to Transactions

We are not a party to any sales transaction facilitated through the Service. We do not take title to goods, possess inventory, or handle logistics.

  • All contracts for the sale of goods are strictly between the Supplier and the Buyer.
  • We are not responsible for the quality, safety, legality, or delivery of the goods.

4. Account Registration and Security

4.1. Credentials

You are responsible for maintaining the confidentiality of your login credentials. You accept responsibility for all activities that occur under your account. You must notify Bomdiu immediately of any unauthorized use.

4.2. Authorized Users

You may grant access to employees or contractors (“Authorized Users”). You are liable for the actions or omissions of your Authorized Users as if they were your own.

5. Usage Rights and Intellectual Property

5.1. License to Use

Subject to these Terms and payment of applicable fees, Bomdiu grants you a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal business operations.

5.2. Bomdiu Ownership

All rights, title, and interest in the Service, including the software, code, design, trademarks, and “Bomdiu” brand, remain exclusively with the Provider.

5.3. Customer Data & Licensing

You retain ownership of your Customer Data. However, you grant Bomdiu a worldwide, royalty-free license to:

  1. Host, copy, transmit, and display your data as necessary to provide the Service.
  2. Internal Analytics & Improvement: Use anonymous data for internal product development, debugging, and to improve the Service. We do not use cookies for tracking.
  3. Aggregated Market Analysis: Use anonymized and aggregated data (which does not identify you specifically) for the purpose of creating benchmarks, public reports, and conducting market analysis.

5.4. Acceptable Use Policy (AUP)

You agree not to:

  • Use the Service for any illegal purpose or in violation of any local, state, national, or international law.
  • Reverse engineer, decompile, or attempt to derive the source code of the Service.
  • Interfere with or disrupt the integrity or performance of the Service (e.g., transmitting viruses, scraping data).
  • Sell, resell, rent, or lease the Service to any third party.

6. Supplier Obligations

If you use the Service as a Supplier, you agree that:

  • Catalogue Accuracy: You are solely responsible for the accuracy of pricing, stock levels, allergens, and product descriptions.
  • Fulfillment: You are solely responsible for fulfilling orders, logistics, and delivery.
  • Compliance: Your products and operations comply with all applicable EU and Greek laws (including food safety and tax regulations).
  • Disputes: You are responsible for resolving all complaints, returns, and refunds directly with the Buyer.

7. Buyer Obligations

If you use the Service as a Buyer, you agree that:

  • Payment to Supplier: Placing an Order via Bomdiu creates a binding obligation to pay the Supplier according to the Supplier’s specific payment terms. Bomdiu does not guarantee that the Supplier will accept your order.
  • Verification: You are responsible for verifying the goods upon receipt. Any claims regarding missing or damaged items must be directed to the Supplier, not Bomdiu.

8. Fees, Invoicing, and Payment

8.1. Service Fees

Fees for the Service are set forth in the applicable Subscription Plan. Unless otherwise stated, fees are billed in advance on a monthly basis.

8.2. Taxes

Fees are exclusive of VAT and other taxes. You are responsible for paying all applicable taxes associated with your use of the Service.

8.3. Late Payments

Payments are due thirty (30) days from the invoice date. Unpaid amounts are subject to suspension of Service access. If an account remains suspended for fourteen (14) days, Bomdiu reserves the right to terminate the Agreement.

9. Data Protection (GDPR)

9.1. Compliance

Both parties agree to comply with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable Greek data protection laws.

9.2. Role Definition

To the extent Bomdiu processes personal data on your behalf (e.g., employee names, contact details of buyers), Bomdiu acts as a Data Processor and you act as the Data Controller.

9.3. Privacy Policy

Our collection and use of personal data in connection with the Service is described in our Privacy Policy.

10. Confidentiality

10.1. Definition

“Confidential Information” means all non-public information disclosed by a party that is designated as confidential or effectively confidential by its nature (e.g., pricing lists, software code).

10.2. Non-Disclosure

The receiving party agrees to: (i) hold Confidential Information in strict confidence; (ii) not disclose such information to any third parties (except to professional advisors bound by confidentiality); and (iii) use such information only to fulfill its obligations under these Terms.

10.3. Exclusions

Confidentiality obligations do not apply to information that: (i) becomes public knowledge through no fault of the receiving party; (ii) was known to the receiver prior to disclosure; or (iii) is required to be disclosed by law.

11. Availability and Maintenance

11.1. Availability

We use commercially reasonable efforts to make the Service available 24/7, excluding planned downtime.

11.2. Scheduled Maintenance

We will typically schedule maintenance between 12:00 AM and 5:00 AM (EET). We will provide at least forty-eight (48) hours’ notice for maintenance expected to cause downtime, except for emergency security updates.

11.3. Beta Services

From time to time, we may invite you to try “Beta”, “Staging”, or “Trial” features at no charge. You designate that these Beta Services are for evaluation purposes only. Bomdiu will have no liability for any harm or damage arising out of or in connection with a Beta Service.

12. EU P2B Regulation Transparency (Regulation 2019/1150)

12.1. Ranking of Search Results

The Platform generally displays products and Suppliers based on objective criteria such as: (a) alphabetical order, (b) the Buyer’s search terms, or (c) the Buyer’s specific “Favorite” lists. Unless explicitly marked as “Sponsored,” no Supplier receives preferential ranking in exchange for payment.

12.2. Differentiated Treatment

Bomdiu does not apply differentiated treatment that gives itself an advantage over other Suppliers on the Platform (i.e., we do not sell our own F&B products in competition with you).

12.3. Data Access

  • Suppliers have access to data regarding their own orders, products, and sales history.
  • Bomdiu has access to all data generated on the Platform for technical, operational, and analytical purposes (as described in Section 5.3).
  • Buyers have access to their own order history.

13. Limitation of Liability

13.1. General Principle

To the maximum extent permitted by applicable law, Bomdiu shall not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues.

13.2. Specific EU Jurisdictional Compliance

Notwithstanding the above:

  • Greece: In accordance with the Greek Civil Code, we do not exclude liability for (a) death or personal injury caused by negligence, or (b) damages caused by Willful Misconduct (Δόλος) or Gross Negligence (Βαριά Αμέλεια).
  • Germany & Austria: For Customers subject to German or Austrian law, Bomdiu is liable for “slight negligence” only if we breach a material contractual obligation (Kardinalpflicht—a duty whose fulfillment is essential for the proper execution of the contract). In such cases, liability is limited to typical, foreseeable damages.
  • General EU: Nothing in these Terms excludes liability that cannot be legally excluded under applicable national laws (e.g., fraud).

13.3. Liability Cap

Bomdiu’s total aggregate liability arising out of or related to this Agreement shall not exceed the total amount paid by You to Bomdiu for the use of the Service in the six (6) months preceding the event giving rise to the claim.

14. Term and Termination

14.1. Termination for Convenience

You may terminate your subscription by providing thirty (30) days’ written notice.

14.2. Termination for Cause

Either party may terminate this Agreement immediately if the other party materially breaches these Terms and fails to cure such breach within fourteen (14) days of written notice.

14.3. Post-Termination Data Retrieval

Upon termination, you will have a period of thirty (30) days (“Retrieval Window”) to export your Customer Data. After the Retrieval Window, Bomdiu will delete your data in accordance with our data retention policy and applicable law.

15. General Provisions

15.1. Governing Law and Jurisdiction

These Terms are governed by the laws of the Hellenic Republic (Greece).

  • Dispute Resolution: Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the Courts of Thessaloniki.
  • B2B Exception: The parties explicitly agree that the United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

15.2. Language

The official language of these Terms is English. If we provide a translation of these Terms into any other language (e.g., Greek, French, Spanish), the English version shall govern in the event of a conflict, to the extent permitted by local law.

15.3. Force Majeure

Bomdiu shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including, but not limited to, acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

15.4. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes via email or platform notification. If you do not object within fourteen (14) days, the changes are deemed accepted.

15.5. Severability

If any provision of these Terms is held to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

15.6. Entire Agreement

These Terms constitute the entire agreement between the parties regarding the subject matter hereof and supersede all prior or contemporaneous understandings or agreements.

Contact Information

If you have questions regarding these Terms, please contact us at:

Bomdiu IKE
Thessaloniki, Greece
contact@bomdiu.com
https://bomdiu.com